International Journal of Science, Engineering and TechnologyAuthors: Manoj Nair
Abstract: Modern CRM platforms often struggle with complexity, high costs, and limited adaptability issues compounded by rigid proprietary infrastructure. This review explores the strategic benefits of deploying CRM systems on Linux environments, highlighting their modular architecture, automation capabilities, scalability, and cost-efficiency. By analyzing Linux’s native support for microservices, DevOps integration, containerization, and security frameworks, the article demonstrates how Linux offers a superior foundation for flexible and resilient CRM platforms. Real-world use cases across industries, including on-premise setups, CRM-as-a-Service models, and edge deployments, underscore the versatility of Linux in diverse business contexts. The review also addresses potential limitations such as user onboarding and legacy system migration, and outlines future directions like AI integration and composable role-based CRM design. Overall, Linux emerges as a powerful and practical alternative for modern organizations looking to break free from monolithic, closed CRM ecosystems and build scalable, maintainable, and secure customer engagement platforms
