International Journal of Science, Engineering and TechnologyAuthors: Mary D’Souza
Abstract: As regulatory frameworks such as HIPAA, GDPR, and PCI-DSS intensify the demand for secure data practices, customer relationship management (CRM) systems must evolve to meet increasingly complex compliance mandates particularly in sectors like healthcare, finance, legal, and government. This review explores how Unix-based infrastructures, paired with open-source CRM frameworks, offer a robust foundation for building secure, auditable, and compliant CRM solutions. It examines the inherent strengths of Unix operating systems such as process isolation, role-based access control, encryption, and system-level auditability and how these features align with data governance requirements. The paper details key architectural practices including secure authentication, encrypted storage, SIEM integration, and automation through shell scripting and configuration management tools like Ansible and Puppet. Real-world case studies from regulated industries illustrate practical implementations and observed benefits. The article concludes by highlighting emerging trends such as Zero Trust architecture, AI-driven threat detection, and federated CRM designs backed by blockchain, positioning Unix-based CRMs as future-ready platforms for compliance-driven organizations.
DOI: http://doi.org/10.5281/zenodo.16880897
