International Journal of Science, Engineering and TechnologyAuthors: Paramjeet Bal
Abstract: Ensuring high availability (HA) for Salesforce AI-enhanced CRM applications across multi-cloud environments is critical for maintaining continuous customer engagement, predictive analytics, and operational resilience. This review explores the use of Veritas Cluster Server (VCS) to orchestrate HA for hybrid infrastructures integrating legacy Unix systems and modern cloud platforms. Key topics include cluster architecture, resource management, failover strategies, monitoring, performance optimization, and AI workload distribution. The article also addresses security, compliance, and risk mitigation requirements, highlighting how HA deployments can adhere to standards such as GDPR, HIPAA, and SOX while supporting AI-driven CRM workflows like Einstein Copilot. Case studies from financial and healthcare sectors illustrate practical implementation benefits, including reduced downtime, enhanced reliability, and improved customer experience. Emerging trends, including AI-driven HA management, cloud-native strategies, and automated orchestration, are examined for their potential to further optimize resilience and scalability. By synthesizing best practices, challenges, and future directions, this review provides a comprehensive framework for enterprises seeking to maintain uninterrupted, high-performance Salesforce CRM operations in complex multi-cloud environments.
DOI: https://doi.org/10.5281/zenodo.17521532
