Delivering Under Pressure: Hr And Scm Issues In Flipkart’s Fast-Growing Operations

Authors: Parichay Saxena

Abstract: Flipkart’s rapid expansion in India’s competitive e-commerce sector has intensified pressures on both its human resource (HR) and supply chain management (SCM) functions. This paper examines the organizational challenges that arise as the company scales its logistics network, fulfillment centers, and last-mile delivery operations. Key HR issues—including high employee turnover, workload stress, skill gaps, and the need for continuous training—are analyzed alongside SCM pressures such as capacity constraints, demand variability, and the push for faster, more reliable deliveries. Through an integrated perspective, the study highlights how HR and SCM interdependencies shape operational efficiency, workforce stability, and service quality. Findings emphasize the importance of coordinated workforce planning, technology-enabled process optimization, and sustainable employee management practices to support Flipkart’s growth trajectory. The paper provides insights relevant to e-commerce firms navigating similar challenges in rapidly evolving markets.