Civic Complaint Tracker

Authors: Gaddam Tejas Reddy, Galeti Indravardhan, Harsha vardan V Reddy, Kshitij B Bhagawati, Mrs. Dasari Bhulakshmi

Abstract: Rapid urbanization has significantly increased the demand for efficient and transparent civic service management systems. Conventional methods of registering civic complaints, such as visiting municipal offices or making phone calls, are often inefficient, time- consuming, and lack proper tracking mechanisms. To overcome these limitations, this paper presents a Civic Complaint Tracker, an Android-based mobile application designed to streamline the process of reporting, monitoring, and resolving civic issues. The application is developed using Kotlin and Java, ensuring reliability, scalability, and compatibility with modern Android platforms. The proposed system consists of two primary modules: a Citizen module and an Administrator module. Citizens can report civic issues such as potholeswaste accumulation, water leakage, or streetlight failures by submitting structured details including a complaint title, detailed description, address, and photographic evidence. This structured input improves accuracy and helps authorities understand the issue clearly. The Administrator module allows authorized personnel to securely log in, review complaints, and update their status as Pending, In Progress, or Resolved, enabling effective monitoring and accountability. The system enhances transparency by allowing citizens to track the real-time status of their complaints, thereby reducing uncertainty and repeated follow-ups. Digitization of the complaint lifecycle minimizes paperwork, improves response time, and supports data-driven decision-making for municipal authorities. The Civic Complaint Tracker promotes citizen participation, strengthens communication between the public and local governance bodies, and aligns with smart city initiatives. Overall, the proposed solution demonstrates how mobile technology can significantly improve civic grievance redressal mechanisms and public service delivery.