International Journal of Science, Engineering and TechnologyAuthors: Longzem Nda Henry, Dr. Danjuma Nimfa Tali
Abstract: This study investigated the effects of Technological Orientation and Sustainable Orientation on Financial Accessibility within the Jos Water Services Corporation (JWSC), emphasizing the moderating role of Management Support. Employing a crosssectional research design, the study surveyed 120 employees using structured questionnaires. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLSSEM). The findings reveal that Technological Orientation significantly enhances Financial Accessibility (STD = 0.52, PValue = 0.000), while Sustainable Orientation also shows a positive relationship (STD = 0.40, PValue = 0.000). Management Support emerges as a crucial moderator, amplifying the effects of both orientations on Financial Accessibility (STD = 0.32 for Technological Orientation and STD = 0.28 for Sustainable Orientation, with PValues of 0.034 and 0.020, respectively). The overall model explains 65% of the variance in Financial Accessibility, underscoring the interconnectedness of these constructs. This research contributes to the literature on strategic orientation and financial accessibility, offering actionable insights for policymakers and organizational leaders seeking to improve service delivery in the water sector. Future studies should explore the longterm impacts of these orientations and the role of digital transformation in enhancing financial accessibility.
DOI: https://doi.org/10.5281/zenodo.17950358
