International Journal of Science, Engineering and TechnologyAuthors: Prof. Bhoge.S.S, Rohan Pawar, Kedar Tible, Bhargav Fanse, Suchit Navsare
Abstract: The Customer Interaction System (CIS) is a web-based application developed to enhance the interaction between users and service providers through a centralized digital platform. The primary objective of the system is to simplify user communication, manage service-related activities efficiently, and provide a seamless user experience through an intuitive interface. The system allows users to register, log in, and access a personalized dashboard where they can explore available services, submit requests, and track their interactions. It also includes an administrative module that enables administrators to manage user data, monitor system activities, and handle service requests effectively. The application is developed using modern web technologies such as HTML, CSS, and JavaScript for the front-end interface, along with backend integration for data processing and storage. The system ensures proper data handling, user authentication, and structured information management to maintain reliability and performance. By digitizing the interaction process, the Customer Interaction System reduces manual efforts, improves communication efficiency, and enhances overall system transparency. This project demonstrates the practical implementation of web development concepts and provides a scalable solution that can be further extended with advanced features in the future.
DOI: https://doi.org/10.5281/zenodo.19466741
