International Journal of Science, Engineering and TechnologyAuthors: Soleste Kiamco del Mar
Abstract: The rapid evolution of digital technologies has transformed governance systems worldwide, prompting Local Government Units (LGUs) to adopt innovative approaches to public service delivery. This study examines the role of Digital Human Resource Management (DHRM) and e-governance in enhancing efficiency, transparency, and citizen satisfaction in selected LGUs in Northern Cebu, Philippines. Anchored on New Public Management (NPM), the Technology Acceptance Model (TAM), and the Diffusion of Innovations Theory, the research employed a descriptive-survey design involving 144 respondents comprising internal stakeholders (LGU officials and employees) and external stakeholders (citizens and community representatives). Quantitative data were analyzed using descriptive statistics, including frequency, percentage, and weighted mean, while qualitative data were subjected to thematic analysis. Findings reveal that LGUs demonstrate an “evident” level of digital maturity in HRM functions (M = 4.08) and e-governance services (M = 4.01). The integration of digital systems significantly improves public service delivery, with a “highly evident” impact on efficiency and transparency (M = 4.24). However, persistent challenges include budget constraints, infrastructure limitations, and insufficient training programs. The study concludes that digital transformation enhances governance outcomes when supported by institutional readiness, leadership commitment, and continuous capacity building. A contextualized framework is proposed to guide LGUs in optimizing digital transformation initiatives and sustaining citizen-centered governance.
DOI: https://doi.org/10.5281/zenodo.19479685
