International Journal of Science, Engineering and TechnologyAuthors: Prof. S. P. Gunjal, Sujal Landge, Samruddhi Suryawanshi, Shrusti Layane, Prasad Kusmude
Abstract: The Student Complaint Portal replaces the frustrations of outdated, manual grievance systems with a streamlined digital platform built for the modern campus. By moving away from physical paperwork and "black-hole" bureaucracy, the system allows students to submit concerns online, track their progress in real-time, and communicate directly with the right authorities. Through smart, role-based access, complaints are automatically routed to the appropriate departments, ensuring that issues are addressed promptly rather than sitting on the wrong desk. Beyond just fixing individual problems, the portal maintains a structured database that helps administrators analyze trends and identify systemic issues. Ultimately, this platform transforms the institutional culture into one that is more transparent, accountable, and—most importantly—genuinely responsive to the student experience.
