IOT-X Based Intelli City Management System

Authors: Professor Mahesh Dumbhere, Mr. Shubham Nanne, Mr. Swayam Bommewar, Ms. Pooja Prajapati, Mr. Ritik Khairkar, Mr. Mohan Lavhale

Abstract: Smart city management has become one of the most important areas of research due to increasing urban population, infrastructure challenges, and the growing demand for efficient public services. Traditional complaint management systems used in municipalities are often slow, manual, and lack transparency, causing delays in solving public issues such as street light failures, garbage collection problems, water supply issues, drainage blockages, and road damage. The proposed project, “IOT-X Intelli City Management System,” introduces a smart web-based platform designed to improve complaint management and city administration through automation, analytics, and real-time monitoring. The system allows citizens to register complaints online with location details, images, and issue categories. Based on the issue type, the system automatically assigns the complaint to the appropriate department such as Electrical, Water, Sanitation, Drainage, Traffic, Transport, Garden, or PWD. The platform includes intelligent duplicate complaint detection, complaint prioritization, delayed complaint monitoring, notification updates, PDF/Excel report generation, and analytics dashboards. The project is developed using Flask, MySQL, HTML, CSS, JavaScript, and Chart.js. The admin dashboard provides department-wise analytics, complaint trends, delay analysis, and monthly reports. Department officers can manage assigned complaints, while users can track complaint status in real time. The system improves transparency, reduces complaint resolution time, enhances departmental coordination, and supports data- driven smart city governance. Future enhancements may include IoT sensor integration, GPS tracking, AI-based prediction systems, mobile applications, and SMS/email notification services.

DOI: http://doi.org/