International Journal of Science, Engineering and TechnologyAuthors: Ayush Kumar, Soumya Rawat, Sunny Kumar, Tushar Tyagi
Abstract: Artificial Intelligence (AI) has significantly transformed the healthcare sector by improving accessibility, efficiency, and quality of services. Among various AI applications, chatbots have emerged as powerful tools for providing healthcare assistance. These AI-powered conversational agents use Natural Language Processing (NLP) and Machine Learning (ML) techniques to interact with users, provide medical guidance, and support healthcare professionals. This research highlights how chatbot systems can reduce the burden on healthcare infrastructure while ensuring timely assistance. Recent systematic reviews indicate that digital healthcare leads AI adoption at 78%, with virtual health assistants and chatbots cited as the top return on investment (ROI) use case for 37% of digital healthcare providers (Benemann, 2026).
