International Journal of Science, Engineering and TechnologyAuthors: MD Juman Hussan
Abstract: This paper looks at how a big Australian supermarket, Woolworths, put new smart technology (AI) into its business. We wanted to see if they followed the right steps to manage this big change. The move to use AI in things like checking stock and talking to customers (like with their chatbot, 'Olive') is a huge deal. This study uses common ideas like Kotter’s eight-step change model to see where the company did well and where they struggled. We also use the Organisational Culture Assessment Instrument (OCAI) idea and The Communication Diagnostic concept to check on the company's team spirit and how they talked about the changes. We found that while the smart systems made things faster and sales grew (like their online sales hitting 5.1 billion), the communication with warehouse teams caused problems, leading to disagreements. This shows that even the cleverest systems need simple, clear human leadership and a team culture that wants to learn new things (a growth mindset) to truly work well.
