International Journal of Science, Engineering and TechnologyAuthors: Ritika Ghosh
Abstract: As organizations increasingly seek alternatives to costly, inflexible proprietary Customer Relationship Management (CRM) platforms, Unix-based open-source architectures have emerged as a powerful, scalable, and secure solution. This review examines how businesses are redefining CRM infrastructure by migrating from traditional vendor-locked systems to customizable, Unix-powered frameworks like SuiteCRM, ERPNext, Odoo Community Edition, and Dolibarr. The paper outlines the limitations of proprietary CRM suites—including high total cost of ownership (TCO), API restrictions, and limited industry-specific adaptability—and contrasts them with the modular, transparent, and standards-compliant advantages of Unix deployments. Through real-world case studies and a detailed migration roadmap, we demonstrate how companies across sectors like retail, logistics, education, and government are achieving operational agility, cost savings, and regulatory compliance by embracing Unix-based CRM ecosystems. The review also highlights the technical benefits of containerization, Infrastructure-as-Code (IaC), and open APIs that align with DevOps practices. In closing, we assess the strategic future of Unix CRM systems, including AI integrations, hybrid cloud readiness, and secure data models that meet evolving compliance mandates. Unix, long trusted for its security and flexibility, now serves as a compelling foundation for CRM systems in the modern enterprise landscape.
DOI: http://doi.org/10.5281/zenodo.16880948
