Tools of Artificial Intelligence for Improving Interpersonal Skills of Higher Education Learners

Authors- Shashank R, Professor Dr. M. Rajagopal

Abstract-This study explores how higher education learners utilize artificial intelligence (AI) tools and large language models (LLMs), focusing on their use for both general and academic purposes. From a general perspective, learners primarily adopt AI and LLMs for convenience, time-saving, and often due to a lack of curiosity or interest in traditional problem-solving methods. Academically, their use of these technologies is driven by factors such as limited knowledge, insufficient foundational skills, low confidence, a desire for high grades, and an interest in exploring diverse perspectives. To enhance soft skill development and mitigate potential negative impacts of AI reliance, the study advocates for the strategic integration of AI tools into teaching practices. This includes aligning AI use with curriculum goals, designing interactive lessons that incorporate AI platforms, and leveraging these technologies for feedback and reciprocal engagement. The study also provides specific recommendations for various disciplines. In communication courses, educators should foster supportive environments, encourage debates, and offer opportunities for public speaking, oral communication practice, and multimedia integration. In business writing courses, teachers should emphasize effective communication, teamwork, role-playing, and the use of project management tools, while also promoting professional etiquette and networking. In composition courses, the focus should be on critical evaluation of online sources, fostering creativity, and conducting writing workshops that integrate technology to encourage deeper thinking.

DOI: /10.61463/ijset.vol.13.issue1.149