International Journal of Science, Engineering and TechnologyAuthors: Professor,Ami Sachin Shah, Shivam Gupta, Vishal Chauhan, Dev Solanki, Bishal Singh
Abstract: Urban households increasingly rely on on-demand utility services such as plumbing, electrical repairs, and home cleaning to maintain day-to-day functionality. However, customers often struggle to find reliable service providers, while professionals face difficulty securing consistent bookings and managing service logistics. This study introduces Utility Hub, a real-time digital platform designed to bridge this gap by streamlining the interaction between users and verified service professionals. Drawing on prior research in service delivery systems, platform design, and real-time user experience, this paper evaluates how Utility Hub enhances booking efficiency, increases service provider visibility, and improves platform-wide accountability. Employing a modular architecture built on the MERN stack, Utility Hub incorporates AI- driven provider matching, secure payment gateways, live video consultations, and real-time location tracking. A multi-stakeholder model supports personalized dashboards for users, service providers, and administrators. Through system testing, comparative analysis, and feedback evaluation, this research highlights core performance metrics including response time, user satisfaction, and booking success rate. Results indicate that digital integration in home services significantly improves platform transparency, reduces fulfillment delays, and increases user retention. Nonetheless, challenges such as initial platform adoption and trust-building mechanisms remain crucial for long-term growth. This study contributes to the digital transformation of domestic service platforms and offers insights into future innovations in real-time utility service management.
DOI: https://doi.org/10.5281/zenodo.17060572
