International Journal of Science, Engineering and TechnologyAuthors: Parul Agarwal, Pushpandra Kumar
Abstract: Customer service has been modeled and optimized in many real-world scenarios using queuing theory. In this study, we suggest a new model that is inspired by the occurrence of pseudo progression in cancer, where the length of a line appears to expand for a while before decreasing more quickly. We consider servers to be "disguised" as customers when they join the line. We use matrix analytic techniques to determine the general equations for this model and use numerical simulations to show how it functions.
