International Journal of Science, Engineering and TechnologyAuthors: Dr.P.Parvatham, Dr.M.Revathi
Abstract: The rapid growth of digital payment systems in India has transformed the way customers conduct financial transactions. Mobile wallets, in particular, have gained widespread acceptance due to their convenience, speed, and accessibility. This study examines the level of customer satisfaction with mobile wallet services in the Erode district. The research focuses on key factors such as ease of use, security, reliability, promotional offers, and customer support. A descriptive research design was adopted, and primary data were collected through a structured questionnaire from mobile wallet users in the region. The findings of the study reveal that convenience, transaction speed, and cashback offers play a significant role in determining satisfaction levels. However, concerns related to technical issues, transaction failures, and security risks still affect consumer trust. The study concludes with suggestions for service providers to enhance customer experience and improve user retention.
DOI: http://doi.org/10.5281/zenodo.17877633
