International Journal of Science, Engineering and TechnologyAuthors: Dr.R.Prema, Vardinni Reddii
Abstract: This research presents the development and evaluation of an artificial intelligence-based medical chatbot system integrated with physician consultation services. The objective is to enable patients to obtain rapid medical assistance when required. At present, individuals with minor health concerns often search for symptoms on random websites or wait for the issue to resolve. Neither approach is reliable online information may be inaccurate, and delays can worsen the condition. The situation becomes even more challenging in emergencies or when individuals are in unfamiliar locations without access to doctors. The proposed solution is a chatbot designed to assist patients. For minor issues, first-aid situations, and basic guidance, the chatbot provides immediate instructions. In cases where symptoms indicate a potentially serious condition, the system facilitates a direct connection between the patient and a physician for consultation. This ensures that patients receive initial guidance promptly, followed by professional medical care when necessary. The primary objective is to make healthcare faster, more reliable, and widely accessible. By reducing delays, minor health issues can be addressed before they escalate into major concerns. In the long term, the system can enhance patient awareness, increase confidence in AI-assisted healthcare, and foster greater trust in technology-driven medical solutions.
DOI: http://doi.org/10.5281/zenodo.17813601
