Electronic Product Search Based Chatbot System

Authors- Amarnath K, Dr.S.Prasanna

Abstract-– E-commerce has the potential to be a huge success in today’s commercial world. E- Commerce platform is used for purchasing of the human required goods and selling of items through it as well as the payments of the purchased goods made through online moreover the different payment platforms over the internet. E-commerce may represent a paradigm change that affects both marketer sand customers. Rather, e- commerce is merely a new way to spice up existing business methods. It’s causing a complete shift in the traditional company model. A web application, which is a piece of software that runs on a website. It is a computer-based software programme that is saved locally on the system’s operating system. It is used by users or administrators over the Internet. It can be used to create an application for a variety of platforms. However, we believe that using PHP is the safest option and can be employed in a variety of situations. It also plays a significant role in our web apps. Hackers won’t be able to use SQL Injectionas rapidly if the web application is written in PHP. This project is intended to create a chatbot to be used by customers to get their queries responded easily from the e-commerce website. This chatbot has the capacity to make friendly conversations and respond to the queries. Moreover, it provides information with product details, payment method and many more. The chatbot allows users to look up electronics, compare specs, and check prices, availability, and promotions in a conversational way that resembles humans. The user experience, accuracy of responses, and accessibility is greatly enhanced, and customer service workload is reduced. Technologies used include: PHP for the frontend, MySQL for the backend, and Microsoft Azure cognitive services for sentiment analysis and QnA.

DOI: /10.61463/ijset.vol.13.issue2.405