Emotional Intelligence and Quality of Work Life Among Employees of HCL-BPO

Authors: N. Deepanraj

Abstract: The study adopts a descriptive and correlational research design to analyze the association between EI and QWL among selected employees. Primary data were collected through structured questionnaires measuring Emotional Intelligence and Quality of Work Life dimensions, while secondary data were obtained from journals, books, and previous research studies. Statistical tools such as percentage analysis, mean scores, and correlation analysis were used to interpret the data. The findings indicate a positive and significant relationship between Emotional Intelligence and Quality of Work Life, suggesting that employees with higher emotional competence demonstrate better stress management, improved interpersonal relationships, and greater job satisfaction. However, the study also highlights that organizational policies, workload, and management practices play a crucial role in shaping overall work-life quality. The research concludes that while Emotional Intelligence enhances employees’ ability to cope with workplace challenges, sustainable improvement in Quality of Work Life requires both individual development initiatives and structural organizational support.