International Journal of Science, Engineering and TechnologyAuthors: Helena Fernandes
Abstract: Hybrid enterprise infrastructures, encompassing legacy systems, on-premises servers, and cloud services, pose unique challenges for monitoring and operational management. Effective oversight is critical to ensure the reliability of AI-driven Salesforce customer journey workflows, which depend on accurate, real-time infrastructure data. This review explores strategies for monitoring hybrid environments using Nagios and Zabbix, highlighting complementary capabilities, integration techniques, and best practices. It examines middleware connectivity, data collection, visualization, predictive analytics, and automated remediation to maintain system health while optimizing customer engagement. Security, compliance, and governance considerations are also addressed, ensuring operational integrity and regulatory adherence. Case studies and practical implementations demonstrate the impact of integrated monitoring on proactive incident management, predictive maintenance, and AI-enhanced CRM operations. Emerging trends, including AI-driven anomaly detection, unified observability, and cloud-native monitoring, are discussed to provide a forward-looking perspective. By adopting these strategies, enterprises can achieve scalable, secure, and intelligent monitoring, directly supporting the performance and reliability of Salesforce AI-powered customer journeys.
DOI: http://doi.org/10.5281/zenodo.17522211
