Near By Pro ( Local Business Support Network)

Authors: Deep Raiyani, Lathiya Vatsal, Surya Prakash, Dhruv Pal, Professor Anand Jawdekar

Abstract: Local salons, clinics, and wellness centers repeatedly confront missed appointments, manual bookkeeping, and ad-hoc customer outreach. Customers simultane- ously face fragmented discovery journeys and limited visibility into real-time availability. This work intro- duces SmartConnect, an end-to-end appointment co- ordination fabric that aligns nearby service providers with their clientele by combining predictive schedul- ing, AI-guided matching, virtual engagements, loy- alty incentives, emergency gap filling, and operational intelligence dashboards. Built using Python microser- vices, TensorFlow recommender pipelines, and Post- greSQL storage, SmartConnect delivers 95% suc- cessful booking placement, trims no-shows by 41%, enables sub-1.5-second median response time, and drives 87% loyalty enrollment within pilot cohorts. The platform demonstrates how lightweight AI, au- tomation, and customer experience tooling can mod- ernize neighborhood businesses without costly pro- prietary suites.