Passenger Experience And Facilities In Indian Railway Stations

Authors: Ashitosh Honmale

Abstract: Railway stations are important public spaces in India. They shape the comfort and satisfaction of millions of travelers every day. Passenger experience depends not only on train services but also on the availability and quality of station facilities. This paper looks at passenger experience regarding amenities at Indian railway stations. It compares regional stations like Parbhani Junction and Akola Junction with urban hubs such as Chhatrapati Shivaji Maharaj Terminus (CSMT, Mumbai) and New Delhi Railway Station. Findings from studies and observations show that while urban stations provide modern facilities like escalators, digital display boards, and mechanical cleaning, regional stations often lack basic amenities, especially sanitation, accessibility, and seating. Closing this gap is crucial for improving overall passenger satisfaction across Indian Railways.