International Journal of Science, Engineering and TechnologyAuthors: Charanpreet Bajwa
Abstract: Customer relationship management (CRM) systems are at the core of enterprise customer engagement, making their availability and resilience vital for business continuity. In hybrid infrastructures that combine cloud-native platforms such as Salesforce with Unix/Linux on-premise systems, disaster recovery (DR) requires sophisticated orchestration beyond traditional backup and failover. This review explores the role of Salesforce Einstein Copilot as an AI-driven orchestrator for CRM disaster recovery in hybrid systems. By integrating with Veritas Cluster and Commvault, Copilot delivers predictive monitoring, automated failover, and intelligent data recovery workflows. Veritas Cluster ensures infrastructure-level high availability, while Commvault provides enterprise-grade backup, replication, and recovery across distributed workloads. Together, these technologies establish a layered, adaptive resilience framework enhanced by AI. Comparative analysis with alternative DR platforms highlights the unique advantages of Einstein Copilot’s native CRM integration and AI capabilities. Industry-specific use cases from finance, healthcare, and telecommunications demonstrate practical applications, emphasizing compliance, security, and uninterrupted customer engagement. The review concludes that Salesforce Einstein Copilot, when integrated with Veritas Cluster and Commvault, transforms CRM disaster recovery from a static, reactive process into a proactive, intelligent, and continuous resilience strategy for modern hybrid enterprises.
DOI: https://doi.org/10.5281/zenodo.17368169
